Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in En Route jewelry?
Our pieces are primarily crafted from high-quality 18k gold plated brass, 925 sterling silver, and stainless steel, often accented with freshwater pearls and cubic zirconia for a luxurious finish.
How should I care for my jewelry to prevent tarnishing?
To maintain brilliance, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the pouch provided, and wipe it gently with a soft cloth after each wear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination, usually ranging from 7-21 business days.
What is your return and exchange policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.